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FAQs

How Can We Assist?

 

Is there a return policy?

Unfortunately, due to the nature of our product, we cannot accept returned goods. Thank you for your understanding.

When should I use M-Chitosan face masks? Can it replace surgical masks?

M-Chitosan masks are functional accessories. Our masks are meant for daily use and is not a surgical mask. Surgical masks are used by medical professionals. By choosing M-Chitosan, you are choosing a sustainable alternative to disposable masks and ensuring supplies for frontline medical workers are met.

What should I do if my mask(s) are damaged?

Please contact support@intl.m-chitosan.com. A representative will contact you with details.