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Terms of Use


Welcome and thank you for visiting Multi Crystal’s (hereinafter referred to as “Multi Crystal” or “we”, “us” “our” or “the Company”) website [] (the “Site”). Access to and use of this Site and related services (collectively referred to as the “Services”) are made available to you in accordance with the following Terms of Service and any other rules and policies posted on the Website, including the Privacy Policy (collectively referred to as the “Terms of Service” or “TOS”). By using the Services of the Website such as browsing or placing orders on the Website, you agree to all the terms and conditions of the Service and agree to be bound by the Terms of Service.

This TOS does not acknowledge any relationship between you and the Company (partnership, collaboration, employment or otherwise). It does not entitle you to hold yourself as a representative of the Company.
We reserves the right to make changes to the Site or any part of the TOS at any time without prior notification. Site Users must agree upon and abide by these changes accordingly. Please visit this page from time to time to check for any updates or changes to any part of the TOS (including the said rules and policies and the Privacy Policy).

We do not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software including anti-virus installed.

Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, the Company will always do its best to aim at maintaining its Services but will not be responsible for failing to meet any obligations in this TOS.

If you have any comments about the Site or this TOS, please email us at


By placing an order on the website, you undertake and agree to accept the following terms:

  • You must abide by all relevant laws and regulations;

  • You must abide by our online shopping procedure for placement of order;

  • You must not upload any malicious program to the Site;

  • You must not Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material;

  • You must not make any modification or interference to the Site without our consent;

  • If you place an order deemed by the Company to be illegal or unreasonable, we have the right to cancel the order and notify relevant institutions;

  • You confirm you have reached the legal age and have the capacity to enter into a legally binding agreement;

  • You undertake that the personal and payment information provided (including your name, email address and phone number etc.) are valid and correct.

  • You cannot use any technology to attempt to hid the use of multi accounts or disrupt any of our Services in any way:

  • Advertising or sending unsolicited messages of any kind;

  • Impersonating others or providing any kind of false information ;


Membership for the Site is free. However, our membership services are not available to users under the age of 18 or to members who, at our discretion, have been suspended or removed from the Site.

The Company reserves the right to terminate any account at its sole discretion. We may send you an email to inform you of the termination of your account in such event.

In registering a membership account, you agree to provide information about yourself that is true, accurate and complete in all respect. Please refer to our Privacy Policy for more information on how we use your personal data.
In using the Site, you are responsible for safeguarding any passwords used to access your account and our Services. Please take reasonable care in protecting access to your account from any unauthorized use. If you suspect the security of your account has been compromised or if there is unauthorized use of your account, please contact us immediately.


All software and “Content” (which is defined as, or includes, any trademarks, logos, trade names, text, audio or music, video, graphics, photographs, and image) is the property of the Company and is protected by copyright laws.
Trademarks: The Trademarks, logos, and trade names displayed on our website are registered and unregistered Trademarks of the Company. Your misuse of the trademarks displayed on the Site is strictly prohibited. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorization of the Company. Any such unauthorized actions may result in civil consequences or criminal penalties.


We always try to provide complete, accurate and up-to-date information on our Site. Unfortunately, despite those efforts, human or technological errors may occur. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions including after an order has been submitted and to change or update information at any time without prior notice.


The Company has made every effort to display as accurately as possible the colors and images of our products. We

cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of the Company.

We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectation.


You may choose to make payment in the following ways:

  • Visa

  • Master Card

  • American Express

  • JCB China Union Pay or

  • PayPal

If any of the above credit cards or online payment method is used, it means you confirm to be the holder of the said credit card or online payment account, or that you have been authorized and permitted by the holder to use the said credit card or online payment account. In the event that your credit card issuer or online agency in charge of account payment refuses to authorize payment to the Company, the Company will automatically cancel your order without further notice.

Your credit card details will be encrypted when you provide your credit card information on the Site. The credit card information provided by you will only be used to deal with your transaction and will not be stored in our system.


If the Company is unable to fulfil its responsibility or obligation under these Terms due to an event beyond the control of the Company, the Company will define the event as a “force majeure” event. The Company will not be liable for any loss caused by any “force majeure” event.

“Force Majeure” event includes but are not limited to the following:

  • Acts of God including but not limited to fire, earthquake and floods

  • Explosion

  • Riot

  • Natural Disasters

  • Strike

  • Social Disruption

  • Viruses, destructive program and other hacking events that render it impossible to conduct online transaction


The site may include links to other websites or resources that are not operated or prepared by us. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use.

We will not be responsible for the content or accuracy of other websites which include but is not limited to advertisers of the Site. Use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites.


We do not accept refunds/exchange.

Terms of Use: Store Policies
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